Frequently Asked Questions
General Questions
What is our platform?
Our platform is a comprehensive appointment scheduling system that connects service providers with clients. Our platform streamlines the appointment booking process, making it simple for clients to find and schedule appointments with professionals.
Is our platform free to use?
Our platform offers both free and premium plans. Clients can search for providers and book appointments at no cost. Service providers have access to a free basic plan with limited features, while our premium plans offer advanced scheduling capabilities, analytics, and integrations with business management systems.
Which service categories does our platform support?
Our platform supports a wide range of service categories including healthcare, beauty and wellness, professional services, education, fitness, and many more. Our platform is designed to accommodate the scheduling needs of virtually any service-based business.
For Clients
How do I book an appointment?
Booking an appointment is simple. Search for service providers by category, location, or availability, then select your preferred appointment time from their calendar. You'll receive a confirmation email with your appointment details and any pre-appointment instructions from your provider.
How can I reschedule or cancel my appointment?
You can reschedule or cancel appointments through your account. Simply log in, navigate to your upcoming appointments, and select the reschedule or cancel option. Please note that some providers may have specific cancellation policies, which will be clearly displayed before you confirm any changes.
Is my information secure on our platform?
Yes, we take the security and privacy of your information very seriously. Our platform is fully compliant with data protection regulations and employs industry-leading security measures to protect your data. We use encryption for all sensitive information and strictly control access to client data.
For Service Providers
How do I set up my provider profile?
Setting up your provider profile is straightforward. After creating an account, you'll be guided through completing your professional profile, setting your availability, and configuring your appointment types. Our support team is available to assist you throughout this process to ensure your profile accurately represents your services.
Can the platform integrate with my existing business management software?
Yes, our platform offers integrations with many popular business management and scheduling systems. Our premium plans include API access and dedicated integration support to ensure our platform works seamlessly with your existing workflow and tools.
What features are available to manage my schedule?
Our platform offers comprehensive scheduling tools including customizable appointment types, buffer times between appointments, recurring availability patterns, holiday settings, and automatic handling of timezone differences. You can also set up appointment reminders, intake forms, and follow-up communications.
Technical Support
How can I get help if I encounter an issue?
If you encounter any issues while using our platform, you can reach our support team via email at support@example.com or through the help center in your account dashboard. Premium users also have access to priority support with faster response times.
Is there a mobile app available?
Yes, we offer mobile apps for both iOS and Android devices. The mobile apps provide all the essential features of the web platform, allowing you to manage appointments on the go. You can download them from the Apple App Store or Google Play Store.
What browsers are supported?
Our platform supports all major modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend keeping your browser updated to the latest version.
Still have questions?
If you couldn't find the answer you're looking for, please reach out to our support team. We're here to help you get the most out of our platform.